Conflict Resolution (Duration 2 Days)

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you are trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.

What You Will Learn

What conflict is and how it can escalate

The types of conflict and the stages of conflict.

The five most common conflict resolution styles and when to use them.

How to increase positive information flow through non- verbal and verbal communication skills.

Effective techniques for intervention strategies.

Ways to manage conflicts to enhance productivity and performance.

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For more information, please call these numbers: 08035351694, 08035351690

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