Anger Management (Duration 2 Days)

Anger is a universal experience. According to research, those who manage
their anger at work are likely to be
more successful than those who don’t. The co-worker who can productively
confront his teammate about his negative attitude increases his team’s
chance of success as well as minimizes destructive conflicts. The
customer service agent who can defuse the angry customer not only keeps
her customers loyal but makes her
own day less laborious.
This workshop is designed to help give you and your organization
an edge through effective anger
management techniques.

What You Will Learn

Recognize how anger affects your body, your mind, and your behavior.

Use the five-step method to break old patterns and replace them with a model for assertive anger.

Use an anger log to identify your hot buttons and triggers.

Control your own emotions when faced with other peoples’ anger.

Identify ways to help other people safely manage some of their repressed or expressed anger.

Communicate with others in a constructive, assertive manner.


For more information, please call these numbers: 08035351694, 08035351690

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